Appointments

Rapid health is our online patient triage system; Rapid Health can be used to access self-care information, submit medical and administrative requests, and even register new patients to the surgery.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 7am to 4pm.
• phone us on 02476 311200, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 7am to 4pm.
• phone us on 02476 311200, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system
• phone us on 02476 311200, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

The practice reserves the right to ask you to rebook your appointment should you be more than 10 minutes late.

To request a telephone consultation with a doctor or nurse, please telephone the surgery on 02476311200 and a receptionist will arrange for a doctor or nurse to call you back.  We aim to return your call the same day.

It is essential that you keep the practice notified of any changes in your contact details.  Where possible, please supply the practice with a daytime number in addition to your home number if applicable.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, Please call the surgery on 02476311200 before 10.30am (if possible)

• Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
• Ensure the surgery has up-to-date details of your address and telephone number.